Toptan Doğal Taş

Delivery Conditions

Your orders will be delivered to cargo within 3 business days (Monday-Saturday Cargo working hours) after bank approval is received. Depending on the distance of the delivery address to the Cargo Company, the cargo company will deliver your order to you within 1-14 days.

Delivery times for specially produced products vary depending on the manufacturing time.

If there is a problem caused by us, you will be notified using the contact information you provided. That's why membership is complete and accurate information is important. Delivery is not done on weekends and feast days.

All of the products you choose will be delivered to you with the guarantee of our contracted cargo companies. Check the products you have received with the courier officer and, if necessary (in cases of broken products or missing products during transportation), make a report to the courier officer and contact us via the e-mail address info@imrandogaltas.com or by phone +90 532 629 12 27 or WhatsApp.

You will be notified of the products you have purchased via a confirmation e-mail. If any of the products you have selected are not in stock, an e-mail will be sent or you will be contacted via the contact information you provided during registration and you will be notified of the first date the product will be in stock.

www.imrandogaltas.com is an on-line shopping site. It allows multiple users to shop at the same time. In rare cases, the consumer may purchase the same product and the product is out of stock;

If the product you paid for online is out of stock, there is a waiting period of at least 4 (four) and at most 30 (thirty) days. If the product cannot be delivered to the consumer between these dates, the payment made will be refunded to him.

You can purchase the products you ordered from our site by Money Order / EFT or by any of the payment options at the door. We have the option of paying cash on delivery via cargo. The shipping time of our products varies depending on the stock status of the products. Unless otherwise stated, shipping time is 1 business day. For orders placed via Cash on Delivery Method, Payment on Delivery + Shipping Fee belongs to the Buyer. For payments made via Money Order/EFT, shipping belongs to the Buyer. Shipping charges may vary depending on the product weight/kg. Their net amounts are stated on the product pages. Our credit card payment option is active with the virtual post feature. It is possible to see the products you bought or want to buy in our store in Tahtakale, Istanbul.

1 - Bank Transfer

If you choose this option, you must pay by money transfer / EFT to any of the account numbers in the bank information menu on our site.

After completing the payment process, you must inform us which product you purchased and which account you paid to by e-mail, phone or via the form on our website.

If you pay by Bank Transfer, your product will be shipped on the same day.
If you pay by Bank Transfer, your cargo will reach your address within Istanbul within 1 day at the latest.
If you pay by Bank Transfer, your cargo will reach your address outside Istanbul within 2 days at the latest.
2 - Payment at the Door with Cargo

If you choose to pay at the door, your product will be shipped on the same day, depending on stock availability.
If you choose to pay at the door, the shipping fee and the payment fee at the door will be collected by you.
If you choose to pay at the door, you can pay in CASH or by Credit Card if you choose during the order.

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